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Frequently Asked Questions

Want to know more about LifeWink? Find answers to commonly asked questions below

Most Common Questions

6 questions

LifeWink is a private and safe multimedia and AI experience that authentically captures and shares your love with those you love — today and beyond your lifetime.

LifeWink provides two ways to capture and share your love — multimedia Classic LifeWinks and AI LifeWinks. All LifeWinks are authentically created by you, the Beloved, and delivered to those you love, your Recipients, privately and safely beyond your lifetime.

The Complimentary Beloved Experience is a free 30-day period that gives you access to both Classic LifeWinks and AI LifeWinks, so you can begin experiencing LifeWinks before subscribing.

LifeWink offers three plans: Unlimited Classic LifeWinks, Unlimited AI LifeWinks, and Unlimited Combined Classic and AI LifeWinks. Each plan is available on a monthly or annual basis.

Yes. All user data is encrypted and stored securely following industry standards. LifeWink is SOC 2 certified. All data is regularly backed up to secure, geographically distributed servers to prevent data loss.

Beyond your lifetime, your assigned Guardian(s) notifies LifeWink. Dated Classic LifeWinks are delivered according to the schedule and instructions you set. Undated Classic LifeWinks are assigned a delivery date by your Steward and delivered as planned. AI LifeWinks are delivered to your Recipients to access after your Guardian notifies LifeWink. You can choose when AI LifeWinks are delivered, either immediately or 1, 2, or 3 weeks beyond your lifetime, through their profile settings.

About LifeWink

4 questions

What is LifeWink?

LifeWink is a private and safe multimedia and AI experience that authentically captures and shares your love with those you love — today and beyond your lifetime.

How does LifeWink work?

LifeWink provides two ways to capture and share your love — multimedia Classic LifeWinks and AI LifeWinks. All LifeWinks are authentically created by you, the Beloved, and delivered to those you love, your Recipients, privately and safely beyond your lifetime.

Where can I download and access LifeWink, and how do I get started?

LifeWink is available on your desktop, tablet, and mobile devices. The Complimentary Beloved Experience is the best way to get started. Download links are available on our website and in the Apple and Google App Stores.

Is customer support available, and how can I contact them?

Yes. You can reach the LifeWink support team through the support section of the app or email us at support@lifewink.com.

Classic and AI LifeWinks

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What is a Classic LifeWink?

Classic LifeWinks authentically capture your most treasured moments using video, photos, audio, and attachments. You create Classic LifeWinks today and choose to deliver them on dated occasions, including Birthdays, Holidays, Anniversaries, and Custom Moments, or as undated messages, including Weddings, Births, Graduations, and Custom Moments. Your Classic LifeWinks are securely stored and delivered safely and privately to your chosen Recipients — beyond your lifetime.

What is an AI LifeWink?

AI LifeWinks authentically capture what you value most via your Chat and Voice contributions and responses to meaningful prompts and questions across six key topic areas. These include Family & Friends, Values, Principles & Beliefs, Favorites, Adventures, Life Lessons, and Recipients. You build your AI LifeWink over time, which powers an authentic Chat and Voice AI experience for your Recipients. Your AI LifeWinks are securely stored and delivered safely and privately to your chosen Recipients — beyond your lifetime.

Who is a Beloved?

A Beloved is someone who creates and shares Classic and AI LifeWinks.

Who is a Recipient?

A Recipient is someone who receives Classic and AI LifeWinks from a Beloved.

Who is a Guardian?

A Guardian is a trusted individual designated by the Beloved to confirm their passing to LifeWink, ensuring LifeWinks are delivered as intended. You can designate between one and four Guardians.

Who is a Steward?

A Steward is designated by the Beloved to assign delivery dates to undated Classic LifeWinks when the exact timing becomes known. Stewards do not play a role in AI LifeWinks. Every undated Classic LifeWink must have a Steward assigned at the time of creation.

Can I preview my LifeWinks?

Yes. You can save, preview, and edit Classic LifeWinks as you create them. You can also preview your AI LifeWink via Chat and Voice to ensure it feels authentic and true to you.

How will my LifeWinks be delivered beyond my lifetime?

Beyond your lifetime, your assigned Guardian(s) notifies LifeWink. Dated Classic LifeWinks are delivered according to the schedule and instructions you set. Undated Classic LifeWinks are assigned a delivery date by your Steward and delivered as planned. AI LifeWinks are delivered to your Recipients to access after your Guardian notifies LifeWink. You can choose when AI LifeWinks are delivered, either immediately or 1, 2, or 3 weeks beyond your lifetime, through their profile settings.

Complimentary Experience

9 questions

What is the Complimentary Beloved Experience?

The Complimentary Beloved Experience is a free 30-day period that gives you access to both Classic LifeWinks and AI LifeWinks, so you can begin experiencing LifeWinks before subscribing.

When does the 30-day Complimentary Beloved Experience begin?

The Complimentary Beloved Experience begins after signing in to LifeWink and selecting the "Complimentary Beloved Experience."

What can I do with Classic LifeWinks during the Complimentary Beloved Experience?

You can create, edit, and preview up to three Classic LifeWinks.

What happens once I have created my three free Classic LifeWinks?

You have the option to subscribe to a paid plan and have full access to both capturing and sharing Classic LifeWinks.

What can I do with AI LifeWinks during the Complimentary Beloved Experience?

You can create one AI LifeWink Recipient via your Chat and Voice by contributing what you value most about that Recipient using the complimentary AI credits provided.

What happens when my Complimentary AI credits run out?

You have the option to subscribe to a paid plan and have full access to both capturing and sharing AI LifeWinks.

Can I subscribe during the Complimentary Beloved Experience?

Yes, you can subscribe at any time during the 30 days without waiting for it to end.

Will subscribing end or reset my Complimentary Beloved Experience?

No. The Complimentary Beloved Experience continues for the full 30 days.

What happens when the Complimentary Beloved Experience ends?

You have the option to subscribe to a paid plan and have full access to both capturing and sharing Classic and AI LifeWinks.

Subscription Plans

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What plans are available?

LifeWink offers three plans: Unlimited Classic LifeWinks, Unlimited AI LifeWinks, and Unlimited Combined Classic and AI LifeWinks. Each plan is available on a monthly or annual basis.

How long does a subscription last?

Monthly subscriptions are valid for 30 days from purchase. Annual subscriptions are valid for 12 months.

What does the Unlimited Classic LifeWinks plan include?

Unlimited creation and sharing of Classic LifeWinks during your active subscription, with the ability to save drafts, preview, and edit before sharing.

What does the Unlimited AI LifeWinks plan include?

Unlimited creation and sharing of AI LifeWinks, with the ability to contribute what you value most and respond to meaningful prompts and questions across six key topic areas via your Chat and Voice and preview your AI LifeWink before sharing.

What does the Unlimited Combined plan include?

Unlimited creation and sharing of both Classic LifeWinks and AI LifeWinks.

Can I cancel my subscription?

Yes, at any time. Your access continues until the end of your current billing period.

What happens to my LifeWinks if my subscription ends?

You'll still have full access to your created LifeWinks as a Beloved. You just won't be able to create new Classic or AI LifeWinks or add Recipients until you resubscribe. All of your LifeWinks remain securely stored, and any scheduled LifeWinks will still be delivered on time — privately, safely, and exactly as you intended.

Do Recipients pay to receive Classic LifeWinks?

No. Classic LifeWinks are always free for Recipients to view.

Do Recipients pay to receive AI LifeWinks?

Recipients receive a Complimentary AI Recipient Experience that includes free credits to interact with your AI LifeWinks via Chat and Voice, with the option to purchase additional AI credits as needed.

Privacy, Security & Trust

7 questions

How are LifeWinks authentic?

LifeWinks are informed solely by the Beloved's input. Classic LifeWinks are created entirely by the Beloved. AI LifeWinks are built via your Chat and Voice from your contributions of what you value most and responses to 125+ meaningful prompts and questions across six key topic areas — nothing else.

What safety guardrails are in place?

User well-being is our highest priority. LifeWink is designed as a safe, respectful adult experience. Beloveds must be 18+, and Recipients must be 18+ unless adult consent is provided. Users are reminded that AI LifeWinks are not a real person, and if interactions involve self-harm or harm to others, the AI LifeWink responds appropriately and does not continue the interaction. Concerns can be raised at any time through our support channels.

Is Recipient-specific information kept private?

Yes. Classic LifeWink data is only shared with the Recipient(s) you have chosen, unless you have provided permission to share that particular Classic LifeWink. AI LifeWink data collected for a specific Recipient is only shared with that Recipient.

Is my data secure?

Yes. All user data is encrypted and stored securely following industry standards. LifeWink is SOC 2 certified. All data is regularly backed up to secure, geographically distributed servers to prevent data loss.

Who has access to my LifeWink data?

Only you as the Beloved have access. Beyond your lifetime, only the Recipients you have designated can access their assigned LifeWinks. Your personal data and LifeWink content are never sold or shared with third parties. Your information is used solely to provide the LifeWink service.

Is my payment information secure?

Yes. LifeWink uses industry-standard payment processors and does not store your complete credit card information. All transactions are encrypted and PCI-compliant.

Can I delete my account?

Yes. If you delete your account, all LifeWinks and associated data are permanently removed.